#1: Are you staying with your current provider to avoid the hassle of credentialing new physicians?
Working with a provider that is Joint Commission Accredited means that you can utilize “Credentialing by Proxy”. CMS allows the governing body of a hospital or CAH (Critical Access hospitals) whose patients are receiving telemedicine services to grant privileges in reliance on the credentialing and privileging decisions made by the distant-site hospital. This also permits hospitals and CAHs to rely on credentialing and privileging decisions made by “distant-site telemedicine entities,” such as teleradiology groups and ambulatory surgery centers. Excalibur Healthcare is Joint Commission accredited and strives to provide reasonable assurance that our doctors meet or exceed hospital or CAH requirements.
#2: Is your teleradiology provider able to provide you with final interpretations?
With a roster of US-based, board-certified, fellowship-trained radiologists from reputable medical institutions means that you have access to final interpretations. Final interpretations provide the most cost-effective use of your teleradiology dollars and decrease the workload for your current radiology group by eliminating the need for re-reading the overnight exams.
#3: Is your current provider physician owned and operated?
Physician owners empathize with your clinical requirements and are more responsive to your needs as a practicing physician. Many of the largest teleradiology companies are publicly held corporations run by businessmen responding to the demands of the stockholders rather than to your needs. When you have a clinical need, having a physician respond directly to your request rather than a corporate entity leads to a more patient-centric response.
#4: How responsive is the company to your questions and concerns/are you able to call the corporate office and ask to speak with the owner/CEO?
Having direct access to the business owner leads to a more personalized approach to addressing your needs. This streamlines the process and cuts down on any delays that may be experienced when dealing with a corporate entity that must answer to a board to affect change.
#5: Does your remote radiology service provider give you the flexibility you need?
We know that there are situations when practices/facilities face unexpected staffing shortages and nighthawk services are not enough. At those times you need a partner that is able to provide interpretations for daytime reads as well. If your current solution does not provide you with back up/overflow-services with a single phone call, you need to change to a company that can meet your demand at a moment’s notice.
#6: Ask your staff how they view your current provider.
We know that many times the in-house staff can provide the best insights as to how we are doing. It’s important that you consider their feedback at contract renewal as well.
#7: Technologists: Are the radiologists accessible for questions or suggestions on scanning protocols?
Radiologist support is essential when there are patients awaiting scans. A dedicated group of radiologists should be assigned to your practice to facilitate timely communications that lead to improved patient outcomes and fewer repeat scans.
#8: Practice Manager: Are the reports timely and is the quality of service consistent?
Often the Practice Manager is the one who must apologize to the referring physicians if there is a delay in report availability. Consistency is key to maintaining your referral base. There is nothing more important than receiving quality, timely reports from a partner you can trust to deliver 24/7/365.
#9: Physicians: Are they satisfied with reports they receive and are the radiologists readily available for consultations should they have questions?
A designated group of radiologists assigned to each client, who are available to discuss patient history and symptoms facilitates the highest quality reports and best possible patient outcomes. Having a smaller cadre of radiologists reduces the burden of credentialing a large number of physicians and allows for a closer working relationship with your staff. These physicians actually get to know your clinicians and technicians and you get to know them. Your radiologists should be a phone call away and services should be the same as if they were just down the hall…if not, a new solution is in order.
#10: Are you getting the most out of your current teleradiology service provider?
A quality provider is there for you 24/7/365. Value added services should be part of the package, such as assistance with ACR Accreditation and the development of imaging protocols. Service, efficiency, accessibility and costs must be carefully evaluated. If you have question marks in any or all of these areas, we ask you to consider an alternative teleradiology solution…
If you find that your current teleradiology provider isn’t serving your needs 100%, contact Excalibur. You will be able to speak with our owner, a board certified radiologist, who understands the demands of your practice or facility, because he has been in your shoes. Our team will provide you with a needs assessment and customized teleradiology solution, designed to solve your unique challenges. Our approach is not one-size fits all. We know that your requirements are unique and we take the time to get to know you and your staff and you have the opportunity to know us as well. Our relationships are what set us apart from our competitors…we are here for you! Excalibur is Celebrating 20 Years of Service